A guide to the Japanese management principles of 5S kaizen - a
methodology for the achievement of continuous improvement and total
quality management. It explains the system and shows how businesses can
follow its guidelines and achieve the benefits. Andrew Scotchmer is a
fellow of the Royal Statistical Society and a full member of the
International Institute for Business Analysis. His writings on kaizen,
TQM, change management and general management theory have been published
in several countries including the UK, USA, South Africa and India.